InTents Events requires a 50% non-refundable deposit at the time of booking. The remaining balance is due no later than one day before the party. A credit card is required at the time of booking. We do not accept cash or check.

If rescheduling is required, client may change the event date up to fourteen (14) days before the original date - subject to availability. Client’s deposit will transfer to the new party date. Rescheduling less than 14 days before your event will result in a $50 charge.

If the hosting child becomes ill, we will follow our rescheduling policy.

In the case of extreme weather, client will have the choice to reschedule or cancel.

InTents Events will not refund any cancellations; events must be rescheduled, except in the event of extreme weather.

We understand that RSVPs change. For parties of six or less, you may drop one tent up until the day before the scheduled delivery time. For seven and above, you may cancel up to two tents 24 hours before the scheduled delivery time.

To allow proper prep time, tents may be added to any size party up to 24 hours before the scheduled delivery time.

Pets are absolutely prohibited on Intents Events property. If animals are sighted on our equipment or pet hair is found on bedding, client will be emailed pictures, and a $50 cleaning fee will be automatically charged to the card on file.

InTents Events requests that no craft supplies, makeup, nail polish, or items that may cause stains to be inside or around the tents at any time. If there are stains found on the rental equipment, client will be emailed pictures, and a $50 cleaning fee will be automatically charged to the card on file.

While we understand that things happen, a fee will be assessed for any major items that are damaged and/or lost due to improper use or negligence. Customers will be emailed regarding damages and/or lost items, and the card on file will be charged.

FEES FOR REPLACING DAMAGED/LOST EQUIPMENT:
Tent = $30.00/each
Mattress = $75.00/each
Breakfast Tray = $15.00/each
Stained Linens = $10.00/each
Accent Pillows = $15.00/pillow
Fairy Lights = $10.00/strand
Floral Garland = $10.00/strand

Prior to our arrival, InTents Events requires that the designated party space be clean (including floors) and cleared of furniture. InTents Events team is prohibited from moving furniture and other items to allow set-up. InTents Events reserves the right to forfeit your booking upon arrival to your property if we feel our equipment could be compromised or damaged due to unhygienic conditions. No refund will be given. All parties must be held in smoke-free environments. InTents Events reserves the right to forfeit your booking without refund if staff finds your property to contain cigarette smoke odor.

InTents Events is not held liable for any injuries sustained while using rental equipment. Adult supervision is required at all times.